Technical support and consulting

Thanks to our well-equipped technical laboratories and qualified technicians based in different countries, we are able to assist our customers with highly qualified advice and completely personalized technical assistance.

In addition to technical advice and assistance, the professionals who work for us are also able to assist our customers with regards to situations and services related to investigations and (personal) security.

Other than the information which is strictly related to the offered products or systems, no other type of telephone/email consulting such as:
- technical operating principles underlying the purchased product or system
- comparative technical analysis on different products or systems
- alternative methods or possibilities of installing the purchased product or system
- practical use of the purchased product or system in different situations of use
- legal aspects relating to the use of the purchased product or system (e.g.: evidence collection for legal purposes)
- etc.

will be provided for free.

All requests for consulting as well as technical support related to:

technical advice on the purchased product or system
technical principles of operation in relation to the purchased product or system
operational consultancy (commissioning, deployment and operation) for the purchased product or system purchased
advice on practical use and/or installation of the purchased product or system
legal aspects relating to the use of the purchased product or system
customizations or technical modifications for the purchased product or system
etc.

will be available on a payment basis only.

Consulting can take place both by telephone/email and directly at one of our offices: in all cases, prepayment is always required.